ABOUT MADELYN MICROFINANCE BANK

Madelyn Microfinance Bank Limited is incorporated in Nigeria and licensed by the Central Bank of Nigeria (CBN) to carry on microfinance banking business. Our management team is made up of seasoned and distinguished professionals from diverse background – banking, oil and gas, general commerce and financial advisory. The Bank commenced operations on February 2, 2012 from its corporate Headquarters at Madelyn House, 82 Grace Bill Road, Eket, Akwa Ibom State, Nigeria with a mission to advance the frontiers of microfinance banking in the country. The bank’s philosophy is driven by its quest to exceed the expectations of our customers and stakeholders. This drive is hinged on our philosophy - vision, mission, core values and brand driver.

Vision
Our vision is to be an exceptionally rated microfinance services provider.

Mission
Our mission is to exceptionally exceed expectations in achieving the generally acknowledged micro finance objective of poverty alleviation, economic empowerment, growth, and development while creating value for all our stakeholders, abiding by the greatest professional and ethical standards, and building a continuing institution.

Shared values
Our corporate uniqueness is centered on six deep-seated values which are hinge on the acronym HELPER – Humility, Ethics, Loyalty, Perfection, Empathy, and resilience.

Humility:
We are modest, unassuming, and respectful to all by shifting the focus away from ourselves and continually recognizing the contributions of others. To us, humility is the True Greatness.

Ethics:
We will be a catalyst in fostering ethical practices in individuals, institutions and business through transparency, complying with rules & regulations, and good corporate governance. We will remain a honourable organization with a high degree of integrity in all our business transactions.

Loyalty:
Show strong internal and external loyalty by being faithful to commitments or obligations of our customers and stakeholders to earn their trust while ensuring employees’ total devotion to the aspirations of the bank.

Perfection:
We will be an exemplification of supreme excellence by exceeding the maximum possible standards through meticulous attention to details. We will continually distinguish ourselves as an efficient, innovative and quality organization.

Empathy:
We will identify with another's feelings by being sensitive to and putting ourselves in the place of our customers and stakeholders and by responding creatively to their needs, expectations, and ambitions.

Resilience:
Our character attribute is to respond successfully to challenges by anticipating, confronting, and managing all challenging situations. Our enterprise spirit makes challenging situations motivating, and we know that our Resilience in the face of adversity will contribute to excellent performance, deeper life satisfaction, and happiness for all stakeholders.

Brand Driver
Our brand driver is the quest to exceptionally exceed expectations (3es).